Booking a RoRo shipment: step-by-step guide for first-time shippers

April 16, 2026
Reading time: 5 minutes

Booking a RoRo shipment is easier than you think: you request a quote, submit your vehicle details, confirm the booking and prepare the documents. Then you deliver the vehicle to the terminal, where it is inspected and loaded onto the ship. The entire process from enquiry to loading typically takes 5-10 working days.

Short answer in 5 bullet points

  • Step 1: Request a quote - send vehicle dimensions, weight and port of destination.
  • Step 2: Confirm booking and prepare transport documents (commercial invoice, B/L).
  • Step 3: Bring the vehicle to the terminal - either yourself or by pre-carriage transport.
  • Step 4: Gate-in at the terminal - inspection, photo documentation, handover.
  • Step 5: Loading and tracking - the vehicle rolls onto the ship and you can track its status online.

What do you need before you book a RoRo shipment?

Before you can request a quote, you should gather some basic information. The more complete your details, the quicker you will receive a binding offer - and the smoother the entire booking process will be.

You need the following data:

  • Exact vehicle dimensions: length, width and height in metres (incl. add-on parts, antennas, roof boxes)
  • Weight: Unladen weight of the vehicle in kilograms or tonnes
  • Vehicle type: car, lorry, construction machine, motorhome, etc.
  • Driveability: Can the vehicle drive on its own or does it need to be towed?
  • Pick-up location: Location of the vehicle (for pre-carriage to the port)
  • Desired port of departure: e.g. Bremerhaven, Hamburg, Antwerp
  • Port of destination: Where should the vehicle be shipped to?
  • Desired dispatch period: When should the vehicle be loaded?

How do you request a RoRo offer correctly?

Requesting a quote is the first step and determines how quickly you receive a reliable estimate. You can request a quote from a specialised RoRo freight forwarder such as ODS Orient online, by email or by phone.

Important: RoRo invoicing is not based on weight, but on volume (cubic metres, cbm). The formula is: length × width × height = cubic metres. The larger the volume, the higher the freight price. It is therefore crucial that your measurements are exact.

You can find out more about the digital booking process in our article on the digital RoRo booking process (https://odsorient.com/digitaler-roro-buchungsprozess-so-bereitest-du-deine-verschiffung-optimal-vor).

Typically, you will receive a detailed quote with freight costs, estimated transit time and the next available departures within 24-48 hours.

What documents do you need for the booking?

Once the booking has been confirmed, the preparation of the transport documents begins. These are essential for export and subsequent customs clearance at the port of destination.

  • Commercial Invoice: Describes the vehicle, the value and the parties
  • Packing list: Detailed list of the load with dimensions and weight
  • Vehicle registration document or title: Proof of ownership of the vehicle
  • Export customs declaration: Is submitted by the freight forwarder to the customs office
  • Power of Attorney: Authorisation for the freight forwarder for customs clearance
  • Bill of Lading (B/L): The freight document - issued by the shipping company after loading

Your freight forwarder should guide you through the entire documentation process. You can find a complete checklist in our article on the RoRo checklist (https://odsorient.com/checkliste-fuer-die-roro-verschiffung).

How does delivery to the terminal work?

Once all the documents have been prepared and the loading date has been set, the vehicle must be taken to the RoRo terminal. There are two options for this:

Self-delivery: You drive the vehicle to the terminal yourself and hand it over there. Advantage: inexpensive. Disadvantage: You need a return journey.

Advance transport: A transport service provider collects the vehicle from you and brings it to the harbour. Ideal for long distances or vehicles that are not roadworthy.

Once at the terminal, the vehicle goes through the so-called gate-in. It is inspected, its condition is documented and photos are taken. This condition report is important for any damage claims after arrival.

After gate-in, the vehicle is parked on the terminal site and waits to be loaded - usually a few days before the planned departure.

What happens during loading onto the ship?

On the day of loading, trained harbour personnel drive your vehicle over the stern ramp onto the RoRo ship. On board, it is positioned and secured on the assigned deck - typically with brake wedges and lashing straps for cars and chains and lashing equipment for heavy loads.

As the shipper, you are not present during loading and have no access to the ship. The entire process is carried out by the terminal and the shipping company. After successful loading, you will receive the Bill of Lading (B/L) - the central freight document that authorises the recipient at the port of destination to collect the cargo.

How do you track your consignment after loading?

Once the ship has departed, you can usually track the transport status online. Most shipping companies and freight forwarders offer tracking systems that allow you to check the current status using the B/L number or the VIN (vehicle identification number).

Typical status milestones are

  • Gate-In: Vehicle arrived at the terminal and registered
  • Loaded/On Board: Vehicle is loaded on the ship
  • Sailed/Departed: Vessel has left the port of departure
  • Arrived: Ship has arrived at the port of destination
  • Discharged: Vehicle is unloaded from the ship
  • Released: Vehicle is ready for collection after customs clearance

What typical mistakes should you avoid as a first-time shipper?

The most common problems with the first RoRo booking can be easily avoided with good preparation:

  • Inaccurate measurements: Lead to incorrect calculations and surprises during loading
  • Missing documents: Delay the export or lead to rejection at the terminal
  • Late delivery: if you miss the cut-off time, you have to wait for the next departure
  • Personal items in the vehicle: Not accepted by customs and shipping company
  • Tank level too high: Maximum ¼ tank - anything above this will be rejected at the terminal
  • No photo documentation: Without photos before the gate-in, you have no basis for proof in the event of damage

FAQ - Frequently asked questions

How long does it take to book a RoRo shipment?

It typically takes 1-3 working days from the request for a quote to the confirmed booking. Delivery to the terminal should take place 3-5 days before the planned departure.

Can I cancel a RoRo booking?

Yes, cancellations are generally possible, but cancellation fees may apply depending on when you cancel. The earlier you cancel, the lower the costs.

Do I have to bring the vehicle to the harbour myself?

No, you can book a pre-carriage transport. Your carrier will organise the collection of the vehicle and transport to the terminal.

What happens if my vehicle misses the cut-off?

If the vehicle arrives at the terminal after the cut-off time, it can no longer be loaded onto the planned ship. It will then be rebooked onto the next available departure.

As a private individual, do I need a freight forwarder?

A freight forwarder is not required by law, but is strongly recommended. He takes care of customs clearance, documentation and terminal coordination - things that can be very complex without experience.

Conclusion

Booking a RoRo shipment is not rocket science - provided you prepare well and work with an experienced partner. The most important steps: Collect measurements and data, request a quote, prepare documents, deliver the vehicle on time.

At ODS Orient, we guide you through the entire process - from the initial enquiry to collection at the port of destination. Contact us for a non-binding offer: https://odsorient.com/kontakt

Do you have any questions or would you like a non-binding offer? Contact us directly: https://odsorient.com/kontakt

All information in this article has been carefully researched but is subject to change at any time. ODS Orient accepts no liability for the topicality, accuracy and completeness of the information provided.

Do you have any questions or would you like to make use of our RoRo service?
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